Call 512-335-4545 to place your oder with Ann's Kitchen Cakes. All cakes are required to be paid in full before the scheduled event. If a credit card payment is given to hold the order, payment must be processed during time of pickup. All credit card payment are shredded after the scheduled event. We do not keep your credit card number on file.
At Ann's Kitchen we understands that plans change and we will gladly assist you in making changes to your order date and time whenever possible. We accept cancellation 3 days prior to the scheduled event. All cancellations MUST be handled directly by phone and with one of our decorators. Please call us at (512) 335-4545 to cancel your order.
We offer 100% refunds and store credit to all orders that give proper notice. We reserve the right to charge a cancellation fee if insufficient time is given, as stated above, due to costs incurred in the purchase, priority and preparation of the order. Cancelled orders will be subjected to a 50% cancellation fee based on the order amount. This fee will be taken directly from credit card on file. In order to avoid this fee, please give us 3 days’ notice prior to the scheduled event.
NO SHOW POLICY:
It is the responsibility of the customer to pick up orders that are scheduled and paid for. We always give a courtesy call to remind our customers. If the customer does not return the courtesy call or confirm pick up for the following day, we will dispose of the bakery items within 48 hours according to health code requirements. There will be NO refunds or credits issued for no shows.